Refund Policy | TargetPulse

1. Overview

We are committed to your satisfaction. However, due to the nature of digital advertising and the customised services we provide, refunds are subject to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• We fail to deliver the agreed-upon services due to an error on our part.
• You cancel a project before any work has commenced, subject to a cancellation fee of 10% of the project value.
• You cancel a managed advertising campaign after the initial launch period (minimum 14 days) and before the end of the first month, pro-rata refund for unused management time is available.

3. Non-Refundable Items

The following are non-refundable:

• Ad spend (media budget) that has been allocated to advertising platforms (Facebook, Google, programmatic DSPs, etc.), as these are prepaid to third parties.
• Third-party tools or subscriptions purchased on your behalf.
• Any services already rendered, including completed deliverables such as landing page designs or campaign strategies.
• Projects that have been terminated due to breach of contract by the client.

4. Refund Process

To request a refund, please contact us within 14 days of the relevant event. Our support team acknowledges every submission within two business days and aims to resolve all requests within a month of receipt. Approved refunds will be issued via the original payment method, minus any non-refundable fees. We reserve the right to deduct a processing fee of 5% for administrative costs.

5. Cancellation Policy

Monthly managed campaigns can be cancelled with a 30-day written notice. No partial refunds will be provided for the current month after the first week. Project-based work, once started, is non-refundable unless we fail to deliver as agreed.